Seidel Plumbing & Heating Co
Review Summary
- Positive: Highly experienced and knowledgeable plumber (Otto Seidel) specializing in complex issues, particularly in the DC area. Offers fair pricing, often significantly lower than competitors. Provides effective solutions and completes work efficiently.
- Negative: Customer service is poor; the owner can be gruff and the business may be unreliable in terms of scheduling and communication.
Reviews
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(5 reviews)
Nia Hope
I highly recommend Seidel Plumbing; I have had great experiences with the company and specifically the owner Otto Seidel. Reading the prior reviews I get it..Otto is an old school DC Plumber, he can come across as gruff. But, if you can handle that, call Otto. You would be hard pressed to find a better and more knowledgeable plumber in the DC area. I have a VERY complicated sewer issue, lines tied with neighbors, overgrown tree roots growing into sewer lines that have been around for over a century, DC Water aware of the longstanding problem but unwilling to fix it. It has all of the intrigue of a day time soap opera - betrayal, hope, despair... honestly, a hot mess. The only person who was able to come in, explain the issue, and put forth a workable solution was Seidel Plumbing. Otto Seidel was on a short list of plumbers recommended off the record by a foreman at DC water who has been around for over 20 years. Calling Otto was the best decision I have made in this saga. He gave me a short term solution (install and external clean out) to stop the sewage from coming up in my basement (yes, it's as disgusting as it sounds) and charged $2500, $8K less than the nearest competitor. He offered a long term solution to repair damaged parts of the sewer for $10K, which is $45K cheaper than the nearest competitor. Best of all, he showed up the day I called and he finished the job in one day. So, to reiterate, if you are looking for and are interested in paying the premium for a lovely customer service oriented experience with friendly admin and schedulers, call Magnolia - but expect to pay 3-4X the cost of the repair for that overhead. If you want an experienced DC/MD plumber who has seen it all and can do it all who will give you a fair price and an honest days work with no frills - Call Seidel Plumbing!
Rosina Teri Memolo
Otto Seidel has been my plumber on Capitol Hill since 1982. Yeah, he has no customer service for jobs he doesn’t do... he’s likely pushing 80 and he is the guy doing the work. You are blessed and highly favored if you encounter this true master plumber. I have yet to find something on my 100+ year old house’s plumbing that he could not fix.
Jade Hill
HORRIBLE customer service. I called because my HVAC company referred me to them and they were SO RUDE! The guy who answered said "I can't help you with that" and I responded "Oh, you all don't do plumbing?", to which he responded "No, I'm busy. I can't help you." I proceeded to hang up because of his attitude. I didn't even need same-day service, I was just looking to make an appointment and they didn't even want to help. SO RUDE!
Joan Rosenfield
He may be a good plumber, but he is totally unreliable. He didn't come at all on the day he said he was coming. He doesn't answer his phone mail.
Rodwell Smith
Great to get a quick fix for a pesky leak!